IT Operations Manager

Job Category: Project and Program Management

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

What You’ll Get to Do:

CACI is seeking an experienced IT Operations Manager to lead technical operations of a key U.S. Army ERP program in Arlington, VA. Join our passionate team supporting the U.S. Army with Agile SAFe practices and a culture of innovation. We seek a leader who brings creative ideas to continuously improve system operations, both technical and procedural, at the team and program level. The ability to be adaptable and to work constructively to apply DevOps practices with a technically diverse team is essential.

Roles and Responsibilities:

Oversee and lead the technical operations and monitoring of the solution in a DoD environment to improve performance and availability of critical applications and timely resolution of incidents. You will interact with program management, program leads, product development teams, test teams, infrastructure teams, cybersecurity, audit, and customer service teams to coordinate operations, release deployment, and maintenance of the system. Additionally, you will:

• Support critical end user applications and work in DoD NIPRNet and SIPRNet environments as a team and technology leader

• Oversee and support daily systems, services, and interfaces operations in Production and Test environments

• Establish, execute and monitor system health checks to confirm system availability

• Monitor technical services, scheduled jobs and interfaces for failures, irregularities, and performance issues

• Lead team to support critical operational processes 24x7

• Collaborate with Product Development, Configuration Management, and Release Management teams to deploy Product releases

• Work with Product and Infrastructure Teams to develop and maintain the runbook, standard operating procedures, and processes for disaster recovery

• Engage in rapid incident support with Development and Infrastructure team members to communicate and quickly resolve issues and outages

• Monitor operations support ticket queue to promote rapid response with internal and external customers

• Champion special projects and technical upgrades

• Report metrics, assess system data, analyze error logs, and identify opportunities for continuous improvement to service quality

• Design and implement continuous improvements in processes and procedures, aided by technology, to improve efficiency and effectiveness of operations

• Interact with internal and external stakeholders (Program Management, Government Product Support, Help Desk Management and Infrastructure / Data Center POCs, Trading Partner POCs)

• Track and meet designated SLAs

Required Skills:

• Bachelor’s degree in Computer Science/Engineering, Information Systems Management, or related technical field

• 10 years of experience leading complex DoD system operations

• Proven experience with DevOps methodologies

• Excellent written and verbal communication skills

• Highly responsible, team-oriented individual with very strong communication skills and work ethic; self-starter

• Active Secret clearance (required)

Desired Skills:

• Knowledge of PeopleSoft, Oracle RDBMS, Linux, and batch scheduling tools is highly desired

• Experience with automation tools and scripting languages

• Experience with cloud technologies and services

• Prior experience working with or in support of the Army

• Familiarity with Agile and SAFe practices

• ITIL v4 certification

• Agile and/or DevOps certifications

What We Can Offer You:

• We’ve been named a Best Place to Work by the Washington Post.

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

• We offer competitive benefits and learning and development opportunities.

• We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

• For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits)

The proposed salary range for this position is:

$99,800 - $219,600