Position: Inside Sales Representative - Galloup Location: Holland, OH Job Id: 1940

of Openings:

1 Inside Sales Representative - Galloup About The Kendall Group Galloup, a division of The Kendall Group, seeks a talented, creative, self-motivated individual for our Inside Sales Representative position. The Kendall Group is comprised of seven divisions with 75+ locations in eleven states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fittings products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career. Why The Kendall Group? Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say that more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success. Role Summary: Reporting to the Location Manager, the Inside Sales Representative is a key member of the Galloup sales team. The person in this role maintains positive relationships with customers by providing excellent customer service. They are responsible for accurately quoting and processing customer orders and requirements, assisting customers with managing delivery expectations and product availability, freight expectations and dispute resolution. Exciting work you will do: The essential duties and responsibilities of the Inside Sales Representative position will consist of, but are not limited to, the following: Process telephone orders and bids, respond to incoming calls, and e-mail messages from internal and external customers in a prompt manner Maintain and grow customer sales and gross profits to meet Company growth objectives Enter orders into Eclipse business system and document all transactions in accordance with Company quality system and procedures Use Company and vendor resources to provide excellent customer service Initiate workable solutions for customer issues/problems and ensure effective and long-term problem resolution Procure non-stock product to meet customer requirements following established policies and procedures Stay current on new and evolving product offerings; utilize knowledge in selling activities Keep outside sales and management informed of relevant open quotes and/or customer issues Accurately quote all pricing requests in a timely manner Expedite orders when necessary Advise management of competitive products and prices Maintain quality service by adhering to Kendall Group policies, procedures, and standards Perform other duties as assigned Competencies you possess: Service Excellence Results, Action Oriented Accountability and Responsibility Understanding Others, Listening Problem Solving Teamwork and collaboration Priority Setting What you'll need: Work Experience: 2 years of customer service experience Required Education: Associate's degree, bachelor's degree, technical degree, or equivalent combination of skills and experience Analytics/Computer Skills: Experience working with MS Office; Ability to decide which products to focus on and how best to reach customers Organization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in fast-paced, continuously evolving, and at times ambiguous environment Cross-functional skills: Ability to wor