Job Information
Kalmar Solutions Technical Support Specialist - Electrical HT Product in Ingleburn, Australia
Business: Kalmar
Job Function: Service
Location:
Ingleburn, NSW, AU
Technical Support Specialist - Electrical HT Product
Kalmar keeps global trade moving. Our innovative solutions contribute to every fourth container movement in the world and help transform the future of cargo handling. We believe in collaboration, delivering on our promises and that people make the difference.
Purpose of the position
Be the technical expert that interfaces between the factory based product support team and the customer and actively participates and drives resolution of technical related performance, warranty, service bulletin follow up and when required spare parts issues. Also lead the installation of product upgrades specifically when related to software and uploading and verifying new programs.
Main tasks and responsibilities
Technical Support to Clients
Provide direct technical support to clients through troubleshooting, technical advice via electronic means or direct participation on the job
Carry out inspections on client’s Kalmar equipment as per manufacturer’s guidelines
Liaise with factory product support personnel locally & globally for technical solutions to client problems including warranty related issues
Advise on necessary tooling and equipment to effectively service and repair Kalmar products
Develop and offer spare parts recommendations to internal and external clients as well as remanufactured component programs
Technical Support to Service Dept
Provide direct technical support to service technicians and supervisors through troubleshooting and technical advice via electronic means or direct participation on the job
Coordinate and assist with any factory directed corrective actions to equipment operating in geographic region and provide reporting on completion as required
Analyze technical issues and develop local solutions
Provide regular and timely reporting of technical issues to Factory Technical Support
Technical Training
Analyze and identify the training and development needs of the organization and its employees and develop an overall training plan.
Liaise with the operational manager to develop and implement training, development and succession plans that are appropriate for their business needs, but consistent with the organization’s overall training strategy.
Travel abroad to follow the necessary Kalmar training programs
Prepares training materials and sessions for service employees
Provide training to the local service employees
Warranty
Provide technical support to service technicians and warranty administrator as required for determination and root cause analysis of warranty claims
Provide assistance to warranty administrator to support preparation of warranty issues information for on-send to factory
Project manage any Kalmar products in-field improvement requirements if/as advise by factory and maintain required records to enable completion reporting on same.
Records Keeping and Reporting
Maintain accurate records of all service related matters in relation to equipment in the field including issues and issue rectification details.
Maintain and update service materials support information reference materials and training materials
Manage Service Projects (TBC If applicable based on location)
Coordinate internal resources and third parties for the flawless execution of service projects (e.g. Upgrades, large refurbishments, large commissioning’s etc)
Ensure that all service projects are delivered on-time, within scope and within budget
Developing project scopes/objectives, involving all relevant stakeholders and ensuring technical feasibility
Ensure resource availability and allocation
Develop a detailed project plan to track progress
What you’ll need to succeed
Education
Relevant Trade qualification/ degree required (eg: Mechanical, Electrical, Megatronics)
Others operational licenses as required
Experience
A minimum of 7 years practical experience in similar role
Experience in the mechanical handling, port, industrial operations or crane industry sectors
Experience in commissioning, maintenance, fault diagnosis and repair of heavy machinery
Experience in troubleshooting and repair of DC and AC (low and high voltage) electrical systems, electronics and PLC
Experience in delivering technical product training
Competencies
Knowledge in diagnosis and repair of hydraulic, electrical & electronic control systems
Knowledge of motor control components such as inverters, encoders and associated software.
Knowledge of Omron CX suite & Siemens S7 along with TCP/IP, CANbus or profinet/profibus comms networks is considered beneficial.
Knowledge in diagnosis and repair of mechanical systems including welding and diesel engines.
Intermediate to advanced level in Microsoft applications – Excel, Word, Access, PowerPoint, and Outlook.
Excellent customer relationship skills
Effective project management skills
Strong analytical and numeracy skills
Administration skills
Effective time management skills
People management and development skills
Excellent interpersonal & communication skills (ability to deal with all stakeholders in the business, verbally & in writing)
Customer & solution orientated
Team player
Motivating and inspiring people
Excellent work ethic and technical leadership
Cultural sensitivity and adaptability
You will be part of
We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. We succeed because we do it together.
With us, you will have the opportunity to realise your potential and become an important member of our global team.
Interested to join?
If you are excited about this opportunity, please submit your application with salary request and CV.
Kalmar is part of Cargotec
Kalmar is the global leader in sustainable cargo handling for ports, terminals, distribution centres and heavy industry. With our extensive electric portfolio and global service network, we help our customers move towards safer, more eco-efficient and productive operations. Together, we develop innovative solutions that shape the future of our industry, improving our customers’ every move. www.kalmarglobal.com
Kalmar is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2023 totalled approximately EUR 4.6 billion and it employs around 11,400 people. www.cargotec.com