This position is a critical member of the Financial Giving program team and will be accountable for leading key strategic and operational aspects of programs including Thrivent Choice®, Personal Giving and regional and national giving campaigns. In this role, you’ll be at the heart of creating lasting impact for the causes, congregations and communities our clients care about. This role is also responsible for supporting cross-functional leadership efforts specific to overall operations of offerings including servicing and continuous improvement. This role will be a mix of operations expertise, data analysis, technology and relationship management. The role will also serve as the primary point of contact for critical and complex escalations and service-related issues. Qualified candidate should be results driven, detailed-oriented, and proficient in long range strategic planning and one who thrives in a team based, dynamic and evolving environment.

This can be a remote position within the US.

DUTIES & RESPONSIBILITIES:

• Leads efforts using extensive experience in Lean Six Sigma and Continuous Improvement methodologies to improve and evolve product portfolio. Oversees and implements opportunities to improve participant experience, improve program results, reduce cost, or improve turn-around time.

• Translates voice of customer into product evolutions to be incredibly responsive to client needs and to improve operational impacts on client experience, client satisfaction, as well as other business outcomes.

• Responsible for complex modeling and forecasting for program portfolio; including development and monitoring of budgets ranging from $10-$50M. Responsible for per program targets through supply chain management and human centered design interventions. Gathers and analyzes data from diverse systems to forecast future program demand, share program progress towards goals, and to identify program trends and effectiveness of operations.

• Explores and evaluates environmentally and socially responsible sourcing and fulfillment and evaluates our performance to develop a strategy with goals and targets for improvement where applicable.

• Demonstrates superior data analysis as well as building and maintaining dashboards to track key operational indicators, pulling insights from the data to help develop and drive future goals for operational enhancements that improve program competitiveness, client experience and/or business outcomes. Liaise with strategic and internal and external partners by sharing data reporting and insights to ensure efficient operations.

• Oversees the exploration and planning necessary to continuously improve program offerings through software and technologies that underly program operations and client experiences.

• Drives strategic intelligence, leveraging external competitive analysis and trends in supply chain and fulfillment to inform program strategies and priorities to continuously improve upon results.

• Develops trusted relationships by leveraging strong relationship building skills to influence and partner thoughtfully and strategically with vendors and internal partners. Builds and manages shared goals and metrics to work together to accomplish enhancements and operational excellence that will improve client experience and business outcomes.

• Models Thrivent’s leadership competencies – courage, collaboration, and commitment by demonstrating resiliency, working together to make the best decisions, and holding yourself and others accountable.

• Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients. Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients.

  QUALIFICATIONS & SKILLS:

• 5 to 7 years’ experience in Operations or Program Operations Analysis.

• BS/BA Degree in Operational or related field.

• Analytical, data analysis and demand forecasting skills required, prior experience within a business analyst role a plus.

• Functional experience and knowledge with Warehousing & Fulfillment Operations and Systems.

• Supply Chain or other Operational or Continuous Improvement Certifications preferred such as Green or Black Belt.

• Demonstrated commitment to continual learning.

• Demonstrates strong project management skills, experience, or proficiency in Agile or Kanban methodologies a plus. Accountable and transparent and demonstrates excellence in project handoffs.

• Strong problem-solving skills, attention to detail, ability to engage and motivate others, communication, and collaboration skills.

• Skilled in understanding and quickly learning new software and technologies, leveraging functional experience and knowledge with Warehousing & Fulfillment Operations and Systems.

• Flexible working leader with the ability to dig into details and tactics in a variety of areas of program management and innovation. Demonstrated team player, collaborating, and completing work where and when it’s needed to drive business results.

• Some travel required (10%)

Pay Transparency

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Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $90,281.00 - $122,145.00 per year OR $43.40 - $58.72 per hour, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.

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Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.

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The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.

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Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex , gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state , or federal law. This policy applies to all employees and job applicants.

Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation , please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources.

At Thrivent, we believe money is a tool, not a goal. Driven by a higher purpose at our core, we are committed to providing financial advice, investments, insurance, banking and generosity programs to help people make the most of all they’ve been given. At our heart, we are a membership-owned fraternal organization, as well as a holistic financial services organization, dedicated to serving the unique needs of our customers. We focus on their goals and priorities, guiding them toward financial choices that will help them live the life they want today—and tomorrow.

For over 100 years, Thrivent has been helping people build their financial futures and live more generous lives. Today, it’s a Fortune 500 company that offers a full range of expert financial solutions, serving more than 2 million customers, as well as the communities in which they live and work.

Thrivent fosters a diverse workforce to serve our diverse clientele, reflecting a wide range of backgrounds and experiences. If you’re intrigued about our work and the possibility of becoming part of it, we invite you to visit Thrivent.com to learn more. You won’t just build a career; you’ll be part of an organization focused on growing, innovating, and serving.