Job Information
The Trustees of Columbia University in the City of New York Director, Revenue Cycle in New York, New York
- Job Type: Officer of Administration
- Bargaining Unit:
- Regular/Temporary: Regular
- End Date if Temporary:
- Hours Per Week: 35
- Standard Work Schedule:
- Building:
- Salary Range: 150,000-180,000
Position Summary
The Director of Revenue Cycle is responsible for providing oversight, developing, administering, and coordinating all Revenue Cycle activities. These responsibilities include but are not limited to: accounts receivable management, collections, coding and compliance, and performance/analytical reporting.
Responsibilities
Operations
- Day-to-day management of a business unit that is responsible for handling all revenue-related activities.
- Organizes and supervises staff to work in accordance with operating protocols to achieve maximized efficiency.
- Promotes a patient-focused culture of service.
- Develops, implements, and revises departmental policies and procedures.
- Evaluates ongoing operations and programs on a regular basis for efficient use of resources.
- Manages "special situation" and/or higher complexity issue escalated by the Revenue Cycle Team for resolution.
- Analyze Revenue cycle reports to track performance, key indicators, and work on cash acceleration projects.
- Responsible for managing all outsourced relationships including vendor management, vendor performance, and vendor compliance.
- Establish key performance indicators/metrics to assess performance and optimize processes and systems.
- Facilitate/Manage departmental Revenue Cycle reporting.
- Define, implement, monitor, and maintain financial controls.
- Lead projects that focus on the departmental strategic objects and revenue targets.
- Oversee all collection efforts, account management, and related patient to vendor relationships.
- Oversee resolution of credit balances: patient and insurance refunds.
- Establish and recommend credit and collection policies and make recommendations for improvement.
- Establish and implement a system for the collection of delinquent accounts ensuring third-party payors are contacted.
- Reconcile Department's EPIC posted revenue with revenue deposited in Surgery's bank account.
- Provide ad-hoc reports on associated revenue metrics (i.e.RVU, Payor Mix, CPT volume, etc.) as requested by Chairman, Division Chiefs, Faculty and CFO.
- Responsible to ensure that all lockbox and wire transfers are appropriately and accurately received and recorded.
- Disseminate information, e.g., reimbursement guidelines, Insurance and billing information, coding to staff at monthly biller and administrator meetings and conduct additional meetings as appropriate.
- Reviews current status of patient accounts to identify and resolve billing and processing problems in a timely manner.
- Manage all financial related items i.e P&L/EPIC and revenue cycle for the Divisions of Pediatric and NYPW/Lawrence Surgery.
- Participate in professional development activities and maintains professional affiliations.
- Other Duties as assigned.
Strategic
- Develops and maintains a good productive and collaborative relationship with departmental management and representatives.
- Work collaboratively with clinical departments to establish effective communications to further the efficiency of the revenue cycle process.
- Identify new opportunities for change and growth and develop business cases to support opportunity.
- Serve as liaison with and manage the Department's relationship with the Clinical Revenue Office.
- Work with Office of Billing Compliance and CFO to Develop Departmental billing policies and continuous billing quality improvement in partnership with key University Departments, including: Shared Practice Systems Group, Columbia Physicians Provider Network, Office of Practice Development, and International Services.
- Work with the Finance Office to established budget including annual planning and develops monthly status reports.
- Meets regularly with the CRO management team to review trends related to collections and/or billing issues.
Management
- Promotes staff professionalism and performance with coaching, training, and feedback.
- Manages staff performance evaluation process. Under the direction of Department Administration takes corrective action with staff in accordance with institutional HR guidelines.
- Responsible for the development, training, and mentorship of the billing/coding, accounts receivable, and reporting teams
- Establish departmental trainings materials and program (s)
- Build and develop teams, both cross-functional project teams and direct reports
- Manage the Department's Credentialing Coordinator, Refund Coordinator, AR team, Revenue Cycle Team and Bank Reconciliation Coordinator.
- Monitor progress of team on a daily basis and re-direct follow up efforts as appropriate
Compliance & Other
- Provides oversight for other revenue cycle tasks as assigned by the FPO.
- Represents the Department of Surgery on committees, task forces, and work groups as assigned.
- Conforms to all applicable HIPAA, Billing Compliance, and safety policies and guidelines.
Minimum Qualifications
- Bachelor's Degree or equivalent in education and 5yrs related experience
- Knowledge of Medical Billing terminology.
- Ability to work independently and takes initiative to improve overall office operations.
- Strong interpersonal skills.
Preferred Qualifications
- Certified Professional Coder preferred.
- Masters preferred.
Other Requirements
- Possess knowledge of modern office equipment, systems and procedures.
- Experience with EPIC or other Electronic Medical Record systems.
- Specialized knowledge in accounting, administration, personnel admin or supervision may be required depending on the focus of the position.
- Strong analytical ability and organizational skills.
- Ability to work independently.
- Must know and apply sound supervisory practices.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly