Job Description

YOU MUST BE PERMANENT IN THE PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE

Domestic Violence Services provides critical emergency services to domestic violence survivors in the form of temporary shelter and access to social services. DVS has oversight over the largest portfolio of temporary residential housing (shelter) for domestic violence survivors in the nation. DVS contracts with not-for-profit organizations offering supportive services for survivors of domestic violence and their children in emergency and transitional shelter and in the community.

Under the direction of the Unit Supervisor of the Shelter Operations and Support Services Unit, with some latitude for independent initiative and judgment, the Billing Specialist is responsible for processing payments and reimbursements to shelter providers and verifying shelter attendance records and supporting documentation for 55 contracted domestic violence emergency shelter programs and transitional housing programs with approximately 3,000 beds and units. The Shelter Occupancy and Support Services Unit uses the Shelter Occupancy Referral Tracking System (SORTS), a computerized system that tracks occupancy and shelter stays of domestic violence survivors in order to process bills, payments and reimbursement requests. Billing Specialists also review the billing for out of county domestic violence shelters providing services to NYC domestic violence survivors and processes requests for emergency transfers and excused absence.

HRA’s Domestic Violence Services is recruiting for one (1) Principal Administrative Associate to function as a Domestic Violence Audit and Billing Specialist for their Shelter Operations Unit, who will:

• Prepare, and review billing invoices for domestic violence shelter program providers. Proofread and verify accuracy and validity of invoices and investigate erroneous billing invoice entries. Review supporting documentation received by clerical staff and updates SORTS billing records.

• Review daily attendance, transfers, and movement of residents in shelter, date payment ending (DPE) tracking system, safety transfers, requests and approvals of extensions and payment of shelter for up to the maximum length of stay. Prepare, evaluate, and submit extension and excusal requests for supervisory review and approval. Prepare, evaluate, and submit emergency safety transfer requests for supervisory review and approval.

• Evaluate referrals for extended shelter stays in HRA domestic violence Tier II transitional units. Analyze case information and regulations to assess eligibility for extended stays beyond maximum length of stay and transfer to Tier II facilities. Assess DPE system to ascertain client eligibility and best match for available unit.

• Verify received information concerning client cases by phone, email, in person and contacting third-party sources and other relevant sources to confirm accuracy of information. Use agency systems, Welfare Management System (WMS) and Shelter Occupancy and Referral Tracking System (SORTS), to check and compare financial data, supporting documentation and client demographic information. Verify cash assistance case information for submission to Finance.

• Provide customer service to shelter providers, by responding to provider questions/inquiries concerning shelter monthly billing submissions. Liaise with providers to resolve invoice and/or reimbursement disputes.

• Review and analyze billing for out-of-county domestic violence shelter providers providing services to New York City domestic violence survivors.

• Assist supervisory staff with resolution of payment and reimbursement adjustment for complex cases by researching documentation and various agency computer systems.

Work Location: 4 World Trade Center, New York, NY

Hours/Schedule: 9:00a-5:00p

Qualifications

1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or

2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or

3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;

4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.