Job Information
IHG Business Development Manager (MICE) - voco Orchard Singapore in Singapore
People
Promote teamwork and quality service through communication and coordination with other departments
Ensure active management of individual GAPs and personal development plan
Financial
Manage assigned account base to exceed targets for total revenue
Research market place to actively prospect and qualify potential new accounts
Develop relationship and maintain contact with key decision makers, influencers, meeting planners, event organisers, associations and other producers to produce group and/or convention business, room sales, food & beverage sales, and catering/banquet services
Maintain client files and update information daily in accordance with established departmental policies and procedures. Produce monthly sales-related reports and sales forecasts for assigned area of responsibility.
Negotiate guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines. Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders.
Monitor and report on sales activity undertaken and measurement of results through maintaining of accurate records in the sales tools and action plans. May also participate in the annual budgeting and planning process.
Planning and preparation for overseas sales visit, trade fairs, educational or familiarization groups to promote the hotel and develop potential business
Conducts sales-related activities (such as sales calls, site inspections and in-house entertainments) per week in line with targets
Pay attention to forecast revenue shortfalls and ensure actions are taken in a timely fashion to combat any deficit
Work closely with Revenue Management to ensure that pricing and yield management principles are being communicated and implemented.
Monitor competitor practices and accounts, monthly RGI scorecards and diagnostic tools in order to understand competitor trends
Guest Experience
Arrange and conduct special events, site inspections, and off-site presentations for potential clients. Entertain clients in accordance with established company and hotel policies and guidelines
Act as a trusted business advisor by clients; ensure that commitments are met and value is delivered
Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. Disseminate sales-related information to other departments as appropriate
Participates in the IHG LeadShare Referral program with the aim to refer business within IHG to build overall preference for the brand
Maintain regular contact with the IHG hotels in your region and the regional reservation office
Maintain strong presence in the local community by participating in business / industry organisations, associations and developing a broad external network
Ensure the whole client experience successful and memorable and act as the brand ambassador and key contact throughout their journey
Relate to business needs and make sure team prioritises the things that help our guests get their business done
Responsible Business
Raise the awareness and reputation of your hotel and the brand locally
Ensure guest safety is a priority with minimal interruptions or problems
Offer advice to clients to reduce waste, save energy and have a minimal impact to the environment
Other ad-hoc duties – unexpected moments when we have to pull together to get a task done
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
voco brand comes to life in hotels that you can count on but that are different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that are built on sustainability where we look after the planet with the same care as we look after our guests and colleagues.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
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